Return & Refund Policy
HANDCRAFTED INTEGRITY & RETURN OVERVIEW
- Handcrafted Heritage: Most of our products are handcrafted by traditional artisans from across India and Afghanistan, resulting in each piece being unique. Subtle variations or minor antique irregularities are natural to handcrafted jewellery and are not considered defects.
- Multi-Stage Quality Check: Each product goes through thorough quality checks before packaging and shipping.
- Policy Terms: Because our pieces are authentic, vintage, and limited-batch heirlooms, Ornaksh does not accept direct returns or offer monetary refunds. We offer exchanges exclusively in cases of transit damage or incorrect items.
MANDATORY 360° UNBOXING VIDEO & 3-DAY WINDOW
- Unboxing Video Requirement: A clear, continuous parcel opening video from the very start to the end (without any cuts or pauses) is strictly mandatory for any exchange claim.
- Inspection on Camera: The parcel must be opened on camera, and any transit damage must be clearly highlighted in the video.
- Reporting Timeline: Damages or issues must be informed within 3 days of delivery via WhatsApp (+91 8799480078) or email (ornaksh@gmail.com).
- Strict Policy: Without a complete, uncut parcel opening video, we will not be able to process any replacement or claim.
EXCHANGE PROCESS & REVERSE SHIPPING
- Review & Approval: Once our team verifies the authenticity of the unboxing video, an official approval notification will be sent via WhatsApp/Email.
- Reverse Shipping: We do not offer reverse courier pickups. The customer must safely ship the product back to our studio; shipping charges for reverse transit are borne by the customer.
- Item Condition: The product must be unused, unworn, untampered, and returned in its original brand box.
- Replacement Dispatch: After receiving and inspecting the returned piece, we will dispatch a fresh/correct replacement. All exchanges are subject to stock availability.
- Refunds: Monetary refunds are applicable only if a replacement cannot be provided due to out-of-stock inventory or lost shipments.
INTERNATIONAL ORDERS (FINAL SALE)
- Final Sale: Due to cross-border logistics and customs clearances, all international purchases are considered final sale and are non-returnable and non-exchangeable.
- Transit Damage: In the rare event of transit damage, an uncut unboxing video must be submitted within 24 hours of delivery to ornaksh@gmail.com for case review.